Maple VaulthornWe're here to help.
Have a question about Maple Vaulthorn or your account? Our support team is ready to assist. Reach out and we'll respond as quickly as we can.
Before you write in
Many questions are already answered on the site, and checking first is usually quicker than waiting for a reply.
- Frequently asked. — costs, withdrawals, verification and minimums.
- How the income builds. — what happens after you sign up, step by step.
- Pricing — what's free and where a cost can appear.
What to expect when you reach out
Which channel to use
Email works well for anything with a document attached — identity checks, a withdrawal question, a query about a statement. The callback form suits everything else, since most account questions are resolved faster in a two-minute call than in a string of messages.
Outside business hours
Messages sent overnight or on weekends are queued and answered first thing the next business day, in the order received.
Details worth including
Your registered email and the approximate date of what you're asking about are enough for us to locate your account. Never send a password, full card number or one-time code — no one on our team will ever ask for these.
If something looks off
Report it the same day. Anything involving a payment you don't recognize is escalated immediately, ahead of the normal queue.
How to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support — [email protected] | Account questions, verification, withdrawals | We typically reply within one business day. |
| Callback request | Anything easier explained by phone | Support hours: Mon–Fri, 9:00 a.m.–6:00 p.m. |
| Abuse report — /report-abuse | Impersonation, brand misuse, suspicious messages | Reviewed on receipt |